Water line insurance solicitations possible

Beginning this month, Hot Springs residents may once again be solicited for water line insurance by an independent company called HomeServe.  HomeServe recently sent a letter to the city, announcing its intention to send mailed solicitations for water line service coverage. The company is not endorsed, recommended or sponsored by the City of Hot Springs, and the insurance they offer is not required by law. 

In November 2011 and February 2012, the city issued media releases regarding HomeServe’s offer of insurance to cover the water line between water meter and residence. Prior solicitations from HomeServe generated local phone calls and walk-in inquiries, along with more than 200 complaints during the past year to the area Better Business Bureau.  Those contacting the BBB have been advised to check their existing homeowner’s insurance and to inquire about an optional rider.