Monday, May 9, DeSoto Club
8 to 8:30 a.m. - Breakfast/welcome from board president/review agenda
8:30 to 9 a.m. - Expectations and outcomes, John Cooney
9 to 10 a.m. - Enhanced communications plan, Linda Mayhood
10 to 11 a.m. - Customer service initiatives/other service enhancements, Scott Randall
11 a.m. to 12:30 p.m. - Board and staff communications, Jerry Kosoglow and Scott Randall
12:30 to 1:30 p.m. - Lunch
1:30 to 2:30 p.m. - Vision/mission/shared values, John Cooney
2:30 to 3:30 p.m. - Philosophy on use of assessments/subsidized operations, Jerry Kosoglow
3:30 to 5 p.m. - Presentation by RASP, Jerry Vaden
•Delinquent Assessments
•Club Services
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