Board retreat agenday

MONDAY, MAY 9
DeSoto Club
8:00 - 8:30 Breakfast/Welcome from Board President/Review Agenda
8:30 - 9:00 Expectations and Outcomes (John Cooney)
9:00 - 10:00 Enhanced Communications Plan (Linda Mayhood)
10:00 - 11:00 Customer Service Initiatives/Other Service Enhancements (Scott Randall)
11:00 - 12:30 Board and Staff Communications (Jerry Kosoglow/Scott Randall)
12:30 - 1:30 LUNCH 1:30 - 2:30 Vision/Mission/Shared Values (John Cooney/All)
2:30 - 3:30 Philosophy on Use of Assessments/Subsidized Operations (Jerry Kosoglow)
3:30 - 5:00 Presentation by RASP (Jerry Vaden)
•Delinquent Assessments
•Club Services

TUESDAY, MAY 10
Ponce de Leon Center - Ouachita Activities Building
8:00 - 8:30 Breakfast
8:30 - 9:00 Team Building (John Cooney)
9:00 - 10:00 Presentation - Desoto Pool (Stephanie Stone)
10:00 - 12:00 New Revenue Opportunities (Scott Randall)
12:00 - 1:00 LUNCH
1:00 - 4:30 Expense Reductions (Scott Randall)
•Rightsizing the Organization
•Review of Third-Party Contracts
•Other Opportunities
4:30 - 5:00 FY 2012 Budget (Scott Randall)
WEDNESDAY, MAY 11
Coronado Community Center - Room 5
8:00 - 8:30 Breakfast
8:30 - 9:00 Conflict Management (John Cooney)
9:00 - 9:30 Declaration Changes (Mike Misch)
10:00 - 11:00 Architectural Control Committee (Bob Brandt/Tom Bryant)
11:00 - 12:00 Marketing Strategy (Lacey Ekberg/John Cooney)
What Are Our Target Markets
12:00 - 1:00 LUNCH
1:00 - 3:00 A&P Strategy (Jerry Kosoglow/Tom Bryant)
Evaluation Criteria
Organization/Structure
3:00 - 4:00 Strategic Plan (Jerry Kosoglow)
Response and Reporting
4:00 - 4:30 Executive Session - Personnel (Scott Randall)